55gl Casino Privacy Policy

55gl Casino ("55gl," "we," "us," or "our") operates the online gaming platform accessible at 55gl.app and all associated mobile interfaces and services (collectively, the "Platform"). We are committed to protecting the privacy and personal data of every player, visitor, and user who interacts with our Platform.

This Privacy Policy ("Policy") describes how 55gl collects, uses, stores, shares, and protects your personal data. It also explains the rights available to you under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

This Policy applies to all personal data processed by 55gl in connection with your use of the Platform, including data collected during account registration, identity verification, financial transactions, customer support interactions, and general browsing of the 55gl website.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with 55gl.

55gl collects only the personal data that is necessary to provide our services, comply with legal and regulatory obligations, and maintain the security and integrity of the Platform. The categories of personal data we collect include:

2.1 Identity & Registration Data

When you create a 55gl account, we collect:

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Gender
• Nationality and country of residence
• Residential address (including barangay, city, province, and ZIP code)
• Email address and mobile phone number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with PAGCOR regulations and the Anti-Money Laundering Act, we may collect:

• Copies of government-issued identification (Philippine National ID, passport, driver's license, SSS/GSIS card, or Voter's ID)
• Proof of address documents (utility bills, bank statements dated within 90 days)
• Selfie photographs for liveness verification
• Source of funds documentation where required by law

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (GCash mobile number, PayMaya account reference, BPI/BDO/Metrobank account name — we do not store full bank account numbers or card numbers)
• Transaction amounts, timestamps, and reference numbers
• Currency (Philippine Peso / PHP)

2.4 Gaming Activity Data

• Game history, bet amounts, and outcomes
• Session duration and frequency of play
• Bonus and promotion usage records
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Unique device identifiers
• Log files, access timestamps, and error reports

2.6 Communications Data

• Customer support chat transcripts and email correspondence
• Survey responses and feedback submissions
• Marketing communication preferences

55gl collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey.
• Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you browse or use the Platform. See Section 7 for full details on our cookie practices.
• From third-party service providers — including identity verification partners, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, and analytics providers, where such sharing is necessary to provide our services.
• From regulatory and law enforcement bodies — where we are legally required to receive or share information, such as in response to PAGCOR directives or AMLC reporting obligations.

All data collection by 55gl is conducted transparently and in accordance with the principles of the Data Privacy Act of 2012. We do not purchase personal data lists from third parties or collect data through deceptive means.

55gl uses the personal data we collect for the following purposes:

55gl will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

Under the Data Privacy Act of 2012, 55gl processes your personal data on the following legal bases:

• Contractual necessity — Processing is necessary to perform our contract with you, including operating your account, processing transactions, and providing gaming services.
• Legal obligation — Processing is required to comply with applicable laws and regulations, including PAGCOR licensing conditions, the Anti-Money Laundering Act (RA 9160), and the Data Privacy Act (RA 10173).
• Legitimate interests — Processing is necessary for 55gl's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent — For certain processing activities, such as sending marketing communications or using non-essential cookies, we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

55gl does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary and in accordance with applicable law:

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, fraud detection platforms, and customer support tools. These providers are contractually bound to process your data only on our instructions and in accordance with applicable privacy laws.

6.2 Regulatory and Law Enforcement Authorities

55gl is required by law to share certain data with regulatory and law enforcement bodies, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities. Such disclosures are made only to the extent required by law and in response to valid legal process.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 55gl's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is processed as a result.

6.4 With Your Consent

We may share your data with other third parties where you have given your explicit consent to such sharing. You may withdraw this consent at any time by contacting our Data Protection Officer.

55gl uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and improve your overall experience. A cookie is a small text file placed on your device when you visit our website.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies — Essential for the Platform to function. These include session authentication cookies that keep you logged in to your 55gl account. These cannot be disabled.
• Functional Cookies — Remember your preferences such as language settings, display options, and responsible gaming tool configurations.
• Analytics Cookies — Help us understand how players use the Platform so we can improve performance and user experience. Data collected is aggregated and anonymized where possible.
• Marketing Cookies — Used only with your consent to deliver relevant promotional content about 55gl's games and offers. You may opt out at any time.

7.2 Managing Cookies

You can control non-essential cookies through your browser settings or through the cookie preference center available on the Platform. Please note that disabling certain cookies may affect the functionality of the 55gl Platform, including your ability to stay logged in or access certain features.

For more information on managing cookies in your specific browser, refer to your browser's help documentation. Common browsers used by Filipino players — including Chrome, Firefox, Safari, and Samsung Internet — all provide cookie management options in their settings menus.

55gl retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 55gl's data disposal procedures. Where data must be retained for legal or regulatory reasons beyond the standard period, it will be stored securely with access restricted to authorized personnel only.

55gl implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 55gl Platform.
• AES-256 encryption for sensitive data stored in our databases, including KYC documents and financial records.
• Multi-factor authentication for all internal staff access to systems containing personal data.
• Role-based access controls ensuring that only authorized personnel with a legitimate need can access specific categories of personal data.
• Regular penetration testing and security audits conducted by independent third-party security firms.
• 24/7 intrusion detection and monitoring systems to identify and respond to potential security incidents in real time.
• Secure data centers with physical access controls, redundant power systems, and environmental protections.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 55gl will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected individuals without undue delay, in accordance with the Data Privacy Act of 2012 and NPC Circular No. 16-03.

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 55gl. These rights may be exercised by contacting our Data Protection Officer using the details in Section 14.

55gl will respond to all verified data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. We may need to verify your identity before processing a request to ensure we do not disclose data to unauthorized parties.

The 55gl Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling laws and PAGCOR regulations. 55gl does not knowingly collect, process, or store personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings or balances associated with an underage account will be forfeited.

If you are a parent or guardian and believe that your child has registered on the 55gl Platform, please contact our Data Protection Officer immediately using the contact details in Section 14. We will investigate and take appropriate action without delay.

55gl primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers and certain technology partners — may process data in other countries. Where personal data is transferred outside the Philippines, 55gl ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.

Such safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries that have been assessed as providing an adequate level of data protection. 55gl will not transfer your personal data to a jurisdiction that does not provide adequate protections without your explicit consent or a valid legal basis.

55gl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by posting a prominent notice on the Platform and, where practicable, by sending an email notification to your registered address.

The updated Policy will take effect from the date indicated at the top of the page. Your continued use of the 55gl Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed of how we protect your personal data.

Previous versions of this Privacy Policy are available upon request by contacting our Data Protection Officer.

55gl has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Policy, please contact our DPO using the details below.

All contact details are provided as plain text only and are not clickable links:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe that 55gl has violated your data privacy rights. The NPC is the independent government body responsible for administering and implementing the Data Privacy Act of 2012.

55gl aims to respond to all privacy-related inquiries and data rights requests within 30 calendar days. For urgent matters, please use the live chat feature on the Platform for the fastest response.